Account and approval
Section titled “Account and approval”How long does approval take?
Section titled “How long does approval take?”We hand-review every application within 2 working days after you submit onboarding.
Why am I stuck on “Setting up your account”?
Section titled “Why am I stuck on “Setting up your account”?”Your profile is still being provisioned after sign-up. This usually completes within a minute. Refresh the page or sign in again if it takes longer.
I lost my activation email — what do I do?
Section titled “I lost my activation email — what do I do?”Contact help@partners.soultales.com with your company name and the email you used to register.
Can I edit onboarding after submitting?
Section titled “Can I edit onboarding after submitting?”No. While your application is Pending, onboarding is read-only. Contact support if you need to correct something urgently.
Listings and publication
Section titled “Listings and publication”Why can’t I request publication?
Section titled “Why can’t I request publication?”Check the Status tab checklist. You need at least 5 gallery images, complete content in all locales, and at least one published price.
I requested publication — why isn’t my listing live?
Section titled “I requested publication — why isn’t my listing live?”Two steps remain: a SoulTales team member must set your listing to Published, then the live site updates every 4 hours. Allow up to 4 hours after publication.
Can I edit my listing after it is published?
Section titled “Can I edit my listing after it is published?”Yes. Changes sync to the live site on the next 4-hour publish cycle.
Are vouchers required?
Section titled “Are vouchers required?”No. Vouchers are optional but recommended for driving SoulTales member bookings.
Images and content
Section titled “Images and content”What image size should I upload?
Section titled “What image size should I upload?”The portal accepts PNG, JPEG, and WEBP up to 2 MB. We recommend landscape images at least 1600 px wide. See Image best practices.
Do I need to write content in every language?
Section titled “Do I need to write content in every language?”SoulTales generates content in all supported locales from your English source text. Every locale must be complete before publication — use Generate content and review each language.
Billing
Section titled “Billing”Is there a trial period?
Section titled “Is there a trial period?”Some partners receive a trial (commonly 30 days) shown on the activation checkout page. Terms vary by partnership tier.
Who sets my listing pricing?
Section titled “Who sets my listing pricing?”SoulTales assigns partnership pricing during the approval process. You see the exact amount on your activation checkout page.
Still have questions?
Section titled “Still have questions?”Visit Support.