We aim to respond within 2 working days.
When contacting support, include
Section titled “When contacting support, include”- Your company name
- The email address on your partner account
- Your listing name (if the question is about a specific listing)
- Screenshots if something looks wrong in the dashboard
Self-service resources
Section titled “Self-service resources”| Topic | Guide |
|---|---|
| Account setup | Create your account |
| Approval | Get approved |
| Going live | Going live |
| Checklist | Publication checklist |
| Common issues | FAQ |
Partner portal
Section titled “Partner portal”Live SoulTales site
Section titled “Live SoulTales site”Travellers discover published listings at soultales.com.